Let’s look after our planet together.

• All my packaging is 100% compostable or recyclable.
  Packing tape is biodegradable cellulose. No plastics here! 
   

• Small prints are individually sealed in a rigid envelope that will resist bending. Larger prints may be sent rolled in a postage tube.
   

• Original artworks are shipped accordingly as some are framed and others not - I use a professional service for large framed artworks to ensure they arrive to you in perfect condition.
   

• My current courier is Sendle. They will provide you with a tracking number once your parcel is shipped, to the email you supply at checkout (and if applicable, your cell/mobile number.)
  I will NEVER use your contact details for unwarranted spam emails, advertising, or to pass onto third parties. Please note Sendle may contact you with updates about your order status.
  

• If you haven’t received your tracking number or order confirmation after 5 business days, please reach me at hello@georginakreutzer.com.
  

• If your artwork has arrived damaged, please reach me at hello@georginakreutzer.com to arrange a refund or new order at no cost to you. All artworks I post are insured up to the value of $100AUD.

  
  A note on customs fees, taxes, VAT

  Please note that if ordering from outside Australia, your country may apply import duty taxes, VAT, or other fees, which must be paid upon collection of your print. Please be aware of these if applicable to your country – I can not be held responsible for the incurrence of any such fees.